This FAQ will answer question you may have about Dragon Nest. Please select a FAQ Subject Category and then click on the question to see the answer.
The game will only load part of the way and then stops. What can I do?
Try clearing your browser cache and refreshing the page. Also check your internet connection to make sure you are not losing the connection in the middle of the login process.
I've tried multiple browsers and I still cannot get the game to load! What should I do?
Check to make sure you have the most current version of Flash Player on your computer. Also try checking the security setting of the browsers to ensure the game is not being blocked. If the problem persists, it may be that you have a slow internet connection and the game needs time to load.
I will have to take a break from Ministry of War for an extended period of time. How do I make sure my account does not get deleted?
To ensure your account does not get deleted, please send a ticket to the Help Desk detailing the length you would like your account frozen.
My account was deleted for inactivity! How do I get it back?
You can recover deleted accounts through your cities Town Center by using the Recover Role feature.
The game asks me to create a new city, but I have a pre-existing account. Why is this happening?
Check to be sure you are trying to log into a server you have already played on. If you would like to play on a new server, you will need to create a new city. Also, double check that you are typing in your password and account name correctly.
I tried to skip the Tutorial, but now I am stuck at my Civilizations Capital. Where is my city?
To help avoid any confusion for our players, we have made the Tutorial mandatory for each account. Luckily it is very brief, but we make sure to cover all the basics of gameplay to help familiarize yourself before giving you your own city.
I started off playing as the Roman Civilization, but now I want to switch to another one. How do I change my account's civilization?
Unfortunately, for gameplay reasons we do not let players change their Civilization. If you want to play as another race, your only option is to start over with another account, but keep in mind that it is against the rules to actively play more than one account or to profit in any way from old accounts.
I already played Ministry of War, but when I had logged on again I lost all the progress I had made and had to re-choose my Civilization and starting place. What happened to my account?
To help make a better game experience for everybody, we do our best to clear out the game's inactive population. Accounts inactive after 21 days of gameplay will be automatically deleted by the system. Players are able to recover deleted accounts through the Role Recovery process in the Town Hall.
Am I allowed to have more than one account per server?
No. Each player is allowed ONE account per server. Any accounts found having multiple accounts will be deleted for violation of the Terms of Service.
I want to start a new account on my current server. How do I delete my old account to do this?
Unfortunately, we cannot manually reset your accounts. If you would like to start over you will have to either choose a different server or register a new account. Don’t worry though, because as long as you stop playing the old one, you will not be violating our rules against multi-accounting.
I play on Kongregate (or similar site), but I would like to switch my account to the official Ministry of War site at ministryofwar.com. How can I do this?
Unfortunately, we are unable to switch accounts between sites. If you create an account on Kongregate, Aeria, or ministryofwar.com, you will need to continue to log-in and access the game through the site you originally started on.
I already play Heroes of Gaia. Do I need to sign up for another account to play Ministry of War?
No! If you play on the official HoG servers, you will already have a Snail Passport Account and will be able to log-in with the same account details. For more information on Snail Passport Accounts, please visit http://member.us.woniu.com/ and find all the information you need.